Helpline has become an essential element of running a business in many sectors of economy. We propose free or partly-paid helplines 0-800, 0-801 and also Premium services Number.
Immediate solving problems and precise answering customer’s questions secure a real return from investments in telemarketing projects of this type.
A key stage in preparing a helpline is building an appropriate knowledge base which in the highest level will agree with the expectations of callers.
An integral part of such projects is building a transparent vocal menu IVR which automate and systematize the process from the customer viewpoint.
Virtual Secretariat fulfil the function of secretariat in companies were the amount of phones or queries is too little or circumstances do not allow to employ a dedicate person. Our qualified consultant will gather information from a caller and instantly pass them on to you. A caller will be surprised by the high level of service and company’s prestige will increase.
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In the era of growing popularity of publicity in the Web the speed of reaction for the request made by customers is ever more important. Our specialized telemarketers will call a potential customer and ask for necessary information for further service of query by sales department.
The average time of contact after filing a query in Poland is 48h. Thanks to outsourcing this process your potential customers will be served even in 30 minutes which is crucial for a contractor and goes to show a positive aspect in future cooperation with a company.
Due to competition and commonness of subscription services, it is vital for the company's policy to provide the customer with proper care during execution of the order, as well as with an adequately tailored offer in due time prior to the termination of the agreement.
We propose complex service for your customers by outsourcing customer service office. Starting from giving information about a product through the completion of orders, service of active accounts, extension of a contract, cross-selling an up-selling to complaint and debt collection services.